Shipping & Returns

Holidays

During the holiday season, our offices will be closed on Monday, 12/25 and Tuesday, 12/26, as well as Monday, 1/1/2024 and Tuesday, 1/2/2024. Please be advised that there may be a slight delay in shipping your products during this period. We appreciate your understanding and wish you a joyous holiday season.

Shipping

Currently we only offer domestic shipping to destinations within the United States. For International inquiries, please contact customerservice@refreshshampoo.com  to assist in your area.

 

Order Processing

Orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays). Orders received after normal business hours on Friday, or on Saturday or Sunday will begin processing the following Monday.

Returns

All returns require a receipt or proof of purchase and must be submitted within 30 days of the original date of purchase. To be eligible for a return, your item must be unused, in original condition, and in its original packaging. The customer is responsible for return shipping costs. Shipping costs are non-refundable.

Please allow 7–10 business days (excluding weekends and holidays) for your return to be processed. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed and a credit will automatically be applied to your credit card (or original method of payment). Depending on your bank, it may take several days for your refund to be reflected on your account.

Clearance Items

Only regular-priced items may be returned. All clearance items are final sale and cannot be returned.

Exchanges

We will only replace items if they are damaged or defective. A Return Authorization Number (RA #) is required for any damaged or defective merchandise. To receive an RA #, you must notify us within a 24 hour period of receiving your order. A replacement product will be issued to you at no cost. If you need to exchange damaged or defective merchandise for the same item, please contact our office by emailing customerservice@refreshshampoo.com 

Please note that depending on where you live, the time it will take for your purchases or exchanged products to reach you may vary.

Late or Missing Refunds

If you have not received your refund, please first double-check your bank account. Next, contact your credit card company as it can take several days before your refund is officially posted.

If you’ve done all of this and have still not received your refund, please contact us by emailing customerservice@refreshshampoo.com